Partner Code of Conduct 

As a future partner of the Minocqua Area Visitors Bureau (MAVB), you share a commitment to strengthening the Northwoods as a premier destination while supporting the communities, businesses, workforce, and residents who make our region unique. MAVB encourages all partners to conduct business with integrity, professionalism, inclusivity, and respect, recognizing that our collective efforts shape visitors' experiences and the area's reputation. By working collaboratively, promoting the destination responsibly, and supporting the long-term sustainability of our tourism industry, partners contribute to a positive economic impact and help preserve the quality of life enjoyed by those who live, work, and play throughout the communities we serve. MAVB is committed to providing the best user experience that we can offer, and it is important that we can attract, brand, and build a positive destination experience for visitors and locals alike. As a partner in good standing of MAVB, I commit to: 1. Abide by all applicable federal, state, municipal laws and codes, and are also in compliance with local and municipal ordinances and permits.   2. Provide a clean, non-discriminatory, well-maintained, and safe environment for all customers. 3. Respond promptly, fairly, and professionally to all customer inquiries and complaints. 4. Provide customers with the highest possible level of service. 5. Treat customers, visitors, MAVB staff, and other partners of MAVB courteously, ethically, respectfully, and professionally. 6. During periods of full capacity, assist customers with finding other suitable arrangements to ensure that they feel welcome to the destination. 7. Keep businesses' information updated with MAVB, including, but not limited to, staff contacts, website listing, and other public information.  8. Keep association account invoices current by paying promptly or within 30 days of receipt. 9. Be a good steward of your community, putting the “we” before “I”, and work to ensure a positive view of the Northwoods by all who visit and live here.  Partners should recognize that a business’s serious breach in delivering a quality experience can work to harm the reputation of the organization and even the destination overall. MAVB reserves the right to deny or discontinue partnership due to unbecoming conduct by a partner, non-payment of invoices, or for reasons that may be detrimental to MAVB’s goodwill, reputation, and/or goals of the organization, including contravention of the principles above. To that end, our Board of Directors has oversight and review authority of serious complaints regarding breaches of this Partner Code of Conduct. In addition, MAVB staff will disclose to the Board of Directors any known or potential conflicts of interest, reputational concerns, or other issues that may affect a prospective partner's eligibility before acceptance into the organization. Our organizational bylaws authorize the Board to terminate a partnership for any reason deemed sufficient and in the best interest of the association by a two-thirds (2/3) vote of the Board of Directors.